Know your

1. What is the address of our hotel?

• The Oberoi, Dr. Zakir Hussain Marg, New Delhi - 110 003, India

 

    2. How do we give directions to reach the hotel to a guest?

• We say, “From the India Gate circle, take Dr. Zakir Hussain Marg, after the first traffic signal, come straight and take a u-turn under the flyover. The hotel will be to your left.”

 

    3. What is the phone number of our hotel?

• +91 11 24363030

 

    4. What is the facsimile number of our hotel?

• +91 11 24360484

 

    5. Which year did our hotel open?

• In 1965 as ‘Oberoi Intercontinental’

 

    6. How many guestrooms do we have?

• We have 271 rooms including suites.

 

    7. What are the various categories of guestrooms available? What’s their inventory, sizes and what are the rack rates?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    8. Is there any tax levied on rooms?

• Yes, there is a 15 % Luxury Tax on the rack rate & 8.4% Service Tax levied on the applicable room rate

 

    9. How many sets of inter-connecting rooms do we have?

• We have 14 sets of interconnecting rooms.

 

   10. What is the check-in and check-out time in our hotel?

• Check-in – 2:00 p.m.

• Check-out - 12:00 noon.

 

    11. What is our late checkout policy?

• The hotel’s check out time is 12:00 noon. A half-day charge is levied for check-outs till 6 pm. Check out beyond 6 pm would be at a full day’s charge.

 

    12. What is our early check in policy?

• The hotel check in time is 2 p.m. For check in prior to 8 a.m. the room would be reserved from the previous night.

• In case the guest insists on an early check in and does not wish to pay, please use the following   phrase: “Our check in time is 2 p.m. An early check-in would be subject to availability.”

• A half day’s charge for an early check in would be at the discretion of the Revenue Manager/Front Office Manager/Duty Manager.

 

   13. How many guest elevators are there in lobby?

• 3 - From the Pool Level (P) to the Top Floor (T).

• 1 - From the Lobby Level to Patisserie Level

 

   14. Where is the artwork in the guest rooms from?

• The artwork is sourced from Arti Art Gallery, New Delhi (Artists: Sanjib Singha and Dinesh)

 

    15. Where can a guest keep his/her valuables safely?

• There is an electronic safe in each guestroom inside the wardrobe. If a guest needs any assistance in operating the safe, he/she should contact Reception.

 

    16. What is the make of the televisions in the guest rooms?

• Sony Bravia 40´´ in all rooms

• Samsung Bravia 21´´ in Bathrooms in room of #742

 

    17. Which category of guest rooms has DVD players? And what is their brand?

• All guest rooms have Samsung DVD Players.

 

    18. Do we provide a baby crib on request in guestrooms? What are the charges?

• Yes, available on request, through Housekeeping.

• It is a complimentary service for our guests.

• We have a total of 6 baby cribs available in the hotel.

 

   19. Do we provide babysitting service to in-house guests?

• Yes, we do - for children 6 months and older.

• Baby-sitting charges are Rs.300/- per hour.

• For services between 8.00 pm and 7.00 am, an additional conveyance charge will be levied.

• The guest would need to provide a meal (ordered through in room dining) if the baby sitter works for 4 hours at a stretch (during a meal period).

• A minimum of 8 hours notice is required for this service.

 

    20. Can guests put his/her phone on a “DO NOT DISTURB" (DND) status?

• Yes, we have single touch dialing facility on the phone for DND.

• After touching the “Do Not Disturb” button, the guest has to just follow the voice prompt and feed in the time until which he/she wishes to remain undisturbed. The time has to be entered in a 12-hour format.

• Once entered, a voice prompt will ask to confirm whether AM or PM, (press 2 for AM and 7 for PM) followed by the pound (#) sign. 

 

    21. What is the child policy at our hotel?

• 1 child below 12 years can accompany 2 guests in a room at no extra charge.

• 2 children below the age of 8 years can be accommodated in the parent’s room without any additional charge. However a maximum of 1 child bed will be provided at no additional charge.

• Parents accompanied by two children aged between 8 and 12 years will require an additional room. This room will be charged at 50% of the parent's applicable room rate. 

• A separate room is required for parents accompanied by children over 12 years of age; the room rate applicable for this room would be the same as that of the parents’ room.

 

    22. What is the hotel car parking policy?

• We have valet parking for guest cars.

 

    23. Can a guest take cash against a credit card?

• Yes, a guest can take up to Rs. 5000 against his credit card for the entire stay.

• However, we charge a surcharge of 3.3% on the amount taken.

• For an amount above Rs. 5000, approval either from the Financial Controller or the Hotel Manager / General Manager is required.

 

    24. Can we buy/sell foreign currency?

• We are an RMC (Restricted Money Changer), hence we can only accept (buy) foreign currency from a guest and not sell foreign currency.

• We can sell foreign currency only to Mercury Travels who is our FMC (Full Fledged Money Changer). 

• Note: We cannot exchange smaller denomination foreign currency notes for a guest requesting to convert his larger denomination foreign currency notes.

 

    25. What facilities are available for guests with special needs in our hotel?

• We have 1 specially designed room (#123) for guests with special needs. 

• In these rooms, the bedroom furniture is suitably adapted to make it “wheelchair-friendly”.

• Each such room has an additional bathroom with special fittings for ease of wheelchair access.

• 2 hotel wheelchairs are available at Bell Desk.

• Cloakrooms for guests with special needs are located at the lobby level.

 

    26. How can a guest connect to the internet from his/her room?

• Resident guests have 2 options for in-room internet connectivity – Wi-Fi and Wired. 

• Wi-Fi: The guest requires to turn on the wireless connectivity option on his/her laptop, click on the internet browser (e.g.: Internet Explorer, Firefox, Safari, Chrome, etc.), fill up the required fields on the log-in screen and also choose the internet access plan (the charges vary based on duration).

• Wired: The process remains the same as outlined above, except that the internet connectivity is through a wired Ethernet connection using the cable provided in a box beside the writing area in our rooms.

• The charges for internet for resident guests are Rs. 990 for 24 hours.

 

    27. Is the Ethernet cable available for sale to guests?

• Yes, if a guest wishes to purchase the cable we can have the same arranged from Khan Market. The same is charged as per the bill. An additional taxi charge is levied which is in between INR 150 – 250 for taxi fare.

 

    28. What are the alcoholic & non alcoholic beverages available in our Minibar?

Alcoholic Beverages:

• 50 ml of Chivas Regal Whisky (2 no)

• 50 ml of Beefeater Gin (2 nos)

• 50 ml of Hennessey Cognac (1 no)

• 50 ml of Grey Goose (2 nos)

• 60 ml of Bacardi White Rum (2 nos)

• 375 ml of Chinkara Chardonnay (White Wine) (1 no)

• 375 ml of Chinkara Merlot (Red Wine) (1 no)

• 330 ml of Kingfisher Beer (Bottle) (2 nos)

Non Alcoholic Beverages:

• 330 ml of Coke, Diet Coke, Sprite, and Fanta (Cans)

• 330 ml of Schweppes Tonic (Cans)

• 330 ml of Schweppes Soda (Cans)

• 1 lt Aava

• 330 ml Veen Sparkling Mineral Water

• 500 ml Gatorade

 

    29. What are the varieties of tea/coffee/milk available with the tea/coffee making facility, and what snacks are available in our guest rooms?

• Twinings Darjeeling Tea

• Twinings Earl Grey Tea

• Twinings English Breakfast Tea

• Nescafe coffee

• 7 ml D’lecta Milk Pots

• 33 gms of Bourneville Rich Cocoa & Raisin & Nuts

• 35 gms. Roasted Almonds

• 75 gms Mix Berries

• 75 gms Cranberry Slices

• 35 gms Pistachio

• 250 gms McVities Digestive Biscuits

• 60 gms Opera Salt & Pepper and Italian Herbs

 

    30. Do we have iron/ironing boards in the guestrooms?

• We have 31 Sets of Irons and Ironing boards available at the butlers

 

    31. Do the guest bedrooms have a nightlight? If so, where is it located?

• Yes, they do. The nightlight is located behind the bedside table, just above floor level.

 

    32. Where can the guest find stationery in the room?

• In the first drawer of the stationery trolley placed below the writing table ledge.

 

    33. What brand of toiletries do we provide in our bathrooms?

• Forest Essentials (Soap, bath gel, shampoo, conditioner and moisturizer)

 

    34. Can a guest purchase the bathrobe we provide in the guest rooms? How can and at what are the charges?

• Yes. The guest can purchase the bathrobe by calling Housekeeping; the cost of the cotton bathrobe is Rs. 2500 and Rs. 3000 for a silk bathrobe.

• Designer Bathrobes by Brijette Singh are available at Tijori for INR 5400 + Taxes

 

    35. How can a guest regulate the temperature in his/her room?

• All rooms are air-conditioned with individual temperature controls. By default, the display shows the set room temperature in ºC.  The air-conditioning settings can be adjusted as follows:

• To alter the temperature setting desired in a room, press “ºF/ºC” up/down. Based on ambient temperature conditions, the desired setting may not always be achieved. 

• To cycle through the actual (Room) and desired (Set) temperature setting, press “DISPLAY”.

• To cycle through the air circulation settings, press “FAN”. The fan speed can be set to low, medium or high. To switch the air-conditioning off, or to switch to automatic mode press “OFF/AUTO”.

• The auto mode over-rides the fan-speed setting and automatically adjusts the air-circulation to best achieve the desired temperature in the room.

 

    36. Where is the Service Directory located in our guest rooms?

• We don’t have a service directory in the room. In case a guest requires one, it is available at the Front Desk. 

 

    37. Do we provide any complimentary bottled water in our guest rooms? How often is if replenished?

• We provide a 1-liter bottle of Aava Natural Spring Mineral Water complimentary to our guests.

• This complimentary bottle is replenished once every 24 hours and is placed on the guest’s bedside table.

• For double occupancy rooms, 2 bottles are provided, with our compliments.

 

    38. Where can a guest get a flower bouquet?

• The guest can either buy the flowers from Floral Design shop in the shopping arcade or can place the order with Concierge in which case the flowers will be delivered through hotel’s flower room.