Know your

1. Can a guest have his flight ticket charged to his bill?

• Yes. We can pay on the guest’s behalf and post the charges to his/her room bill. There will be a 3.5 % commission applicable on the same if the guest is settling his bills by credit card.

 

    2. Can we arrange medicines for the guest?

• Yes. The Concierge can arrange for medicines prescribed by an authorized doctor on request. Basic medicines are also available at the Concierge.

 

    3. What is the loyalty program offered to our guests?

• Oberoi Advantage is the loyalty program of The Oberoi Hotels that rewards frequent guests on stay and other eligible spends in participating Oberoi hotels.

• Current Offer: Stay 5 nights across Oberoi hotels in Bengaluru, Gurgaon, Mumbai or Dubai between 1st October, 2015 until 31st March, 2016 and receive one night with our compliments.

• Complimentary stay may be availed at any Oberoi hotel in India, Indonesia, Dubai, Mauritius and Egypt.

 

    4. Which credit cards do we accept?

        We accept the following credit cards:

• MasterCard

• Visa

• Diners club

• American express

• JCB (Japan Corporate Bank)

• Maestro

 

    5. Where can guests exchange money? Is there any timing for money exchange?

• Guests can exchange money with the cashier at the Cashiers Desk at any time of day or night.

 

    6. Name a few common currencies we encash?

• US Dollars

• British Pounds

• Euros

• Singapore Dollar

• Australian Dollars 

• Japanese Yen

• UAE Dirhams 

 

    7. What are the domestic and international newspapers available at our hotel?

        Domestic:

• Times of India

• Hindustan Times

• Financial Express

• Economic Times 

• Mint

• Indian Express

• Business Standard

• Asian Age

• Pioneer

• Statesman

• Mail Today

• The Hindu

• Business Line

        International:

• Asian Wall Street Journal

• Financial Times

• Kyodo

• International New York Times

• USA Today

• Britain Today

 

    8. Which is the nearest hospital to the hotel?

• Moolchand Hospital, located at Lajpat Nagar. It is just a 5-minute drive from the hotel.

 

    9. Name a few prominent historical monuments in Delhi?

• India Gate

• Qutab Minar

• Red fort

• Purana Quila

• Humayun’s Tomb

• Safdarjung Tomb

• Bahai Temple/Lotus Temple

 

    10. Which are the shopping areas close to the hotel?

• Khan Market

• Lajpat Nagar Market

           

    11. What are the recommended jewellery stores nearby?

• Tijori at The Oberoi, New Delhi

• Neerav Modi, Defence Colony

• Hazoori Lal, Greater Kailash 1, M-Block

 

    12. Where can one take a short holiday near Delhi?

• Agra

• Jaipur

• Udaipur

 

    13. Which are the closest places of worship to our hotel?

• Hindu Temple – Laxmi Narayan Temple – Connaught Place

• Iskon Temple – Nehru Place

• Mosque – Nizamuddin Dargah

• Church – Sacred Heart Cathedral, Gol Market

• Gurudwara – Banglasaheb, Gol Market

• Synagogue – Judah Hyam, Humayun Road

 

    14. Do we organize tours for sightseeing for guests?

• Our Concierge can assist in planning a sightseeing itinerary and a chauffeur driven car, along with a guide who will showcase Delhi’s various attractions.

 

    15. How far are the domestic and international airport terminals from the hotel and how long does it take to reach there?

•  Domestic Airport – 18kms – 45 mins drive

• International Airport – 23kms – 1 hour drive

 

    16. How much time prior to the flight would guests have to reach the airport?

• For a domestic flight, guests would have to be there at the airport at least 1 hour prior to the flight. 

• For an international flight, guests would have to be there at the airport at least 2 hours prior to the flight.

 

    17. Do we print airline tickets for resident guests?

• Business Centre offers free internet for 10 minutes only for the purpose of printing airline tickets for resident guests.

• Alternatively, if a guest has a ticket on his phone / tablet / laptop / USB drive, we can print it at no charge.

 

    18. Which is the nearest ATM machine from the hotel?

• Axis Bank – Khan Market

• Citi Bank – Khan Market

• Standard Chartered – Sunder Nagar

 

    19. Which is the nearest mall recommended for shopping?

• Select City Walk - Saket

 

    20. Where are the lobby rest rooms located?

• Right after the guest elevators on the left hand side

          

    21. Where is the house phone located in the Lobby?

• Upon entering the reception lobby, the house phones are on the left, just beside the Cashier’s counter. 

 

    22. Do we have a book shop in the hotel?

• Ritika Book Shop is located at the lobby entrance on the right.

 

    23. Do we provide any eating options for guests leaving early morning before threesixty opens for breakfast?

• Yes. We do have a Breakfast trolley at the Reception area with breakfast rolls, fruits and beverages. It is complimentary.

 

    24. Can a guest settle bills via cheque?

• We accept cash or debit/credit cards. If the guest insists on paying by cheque, special approval from Director of Sales / FC / Hotel Manager / GM is required.

 

    25. Can a guest get movies/DVDs in the hotel? Is there a list available in the room? What are the charges?

• Yes, guests can get movies / DVDs from the hotel. The list is available with the Butlers. It is a complimentary service.

 

    26. Do we have yoga classes at our hotel?

• Yes, the yoga sessions are organised from 7 am to 8 am everyday on complimentary bases. Post that Rs. 1000 per hour is charged in case a guest requires a yoga session.

 

    27. Which cars are available for hire at the hotel?

• Toyota Corolla, Toyota Innova and Mercedes E Class, BMW 5 Series and Audi A8

 

    28. Can guests get a taxi outside the hotel?

• Black and Yellow Air-conditioned cabs are available. Guests can contact the doorman for assistance in calling one; however we do not take any responsibility for their quality or the rates they charge.         

 

    29. Where can the guest store luggage?

• Luggage can be stored at the Bell Desk.